Privacy Policy

Privacy Policy

Effective Date: Feb 2025

Sure Grow UK ("we," "our," or "us") operates the website https://suregrowuk.com/ (the "Site"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

1. Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site ("Device Information").

We collect Device Information using the following technologies:

Cookies – Data files placed on your device to track and remember information.

Log files – Track actions occurring on the Site, including IP address, browser type, and referring pages.

Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to do so, we collect certain personal information from you, including:

Name

Billing and shipping addresses

Payment information (including credit/debit card details, PayPal, etc.)

Email address

Phone number

We refer to this as "Order Information."

2. How We Use Your Personal Information

We use the collected information in various ways, including:

To fulfill orders, including processing payment, shipping, and providing invoices/order confirmations.

To communicate with you regarding your order or inquiries.

To screen for potential risk or fraud.

To improve and optimize our Site (e.g., by generating analytics about customer interactions).

To send marketing emails, special offers, or promotions (if you opt-in to receive them).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide and improve our services. For example:

Shopify – Our store is powered by Shopify, which helps us operate the Site and process transactions.

Payment Processors – Such as PayPal, Stripe, and other financial institutions to securely process payments.

Shipping Providers – To fulfill and deliver your orders.

Analytics Providers – Such as Google Analytics, to understand Site usage and improve performance.

We may also disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights.

4. Your Rights

If you are a resident of the UK or EEA, you have the right to:

Request access to your personal data.

Request correction or deletion of your data.

Object to processing or request data portability.

Withdraw consent at any time for marketing emails.

To exercise any of these rights, please contact us at [Insert Contact Email].

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

6. Security Measures

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies before providing any personal data.

8. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. You can control and disable cookies through your browser settings, but this may affect your ability to use some features of our Site.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised date.

10. Contact Us

For more information about this Privacy Policy or if you have any questions, please contact us at:

Sure Grow UK
Suregrow Fertiliser Ltd
Knaresborough House,
High Street,
Knaresborough
HG5 0HL

Email: 01423 223045
Phone: 01423 223045